What Scheduled Help does
Scheduled Help is operated by Pad19 Labs, LLC, an Oregon limited liability company. Scheduled Help helps people create public, shareable scheduling pages so friends, family, neighbors, and other helpers can sign up for meals, rides, visits, errands, and similar support. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
We collect account information such as your name, email address, password, and profile settings when you create or manage an account. We collect schedule information such as the page title, public slug, dates, timezone, notes, task titles, task types, helper names, and signup details you add to a schedule.
We may also collect payment-related information through Stripe if you choose to chip in. We do not store full payment card numbers on Scheduled Help servers. We collect technical information such as IP address, device and browser details, log data, cookies, and similar information needed to keep the service secure and working.
Scheduled Help does not require medical information, addresses, financial account numbers, government identification numbers, or other highly sensitive information. If you choose to put sensitive details on a schedule page, those details may be visible to anyone who has the link.
How we use information
We use information to provide the service, display and manage scheduling pages, process signups, send service messages, respond to support requests, prevent abuse, troubleshoot issues, improve the product, process optional payments, and comply with legal obligations. We do not sell personal information, and we do not send marketing emails.
How information is shared
Scheduling pages are public and designed to be shared by link. People with access to a schedule link may be able to see the page title, the account holder's name, dates, notes, open slots, filled slots, helper names, and other details added to that page.
We share information with service providers that help us run Scheduled Help, including DigitalOcean and Laravel Forge for hosting and server management, Postmark for email delivery, and Stripe for payment processing. We may also disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, financing, or sale of assets.
Cookies and similar technologies
We use cookies and similar technologies for login sessions, security, preferences, and helper signup tracking. Helper cookies let a visitor come back on the same device to recognize and manage their own signups. Login sessions may last up to 30 days, and helper signup cookies may last up to one year. You can control cookies through your browser settings, but some parts of the service may not work properly without them.
Data retention
We keep information for as long as needed to provide the service, maintain records, resolve disputes, enforce agreements, and comply with legal obligations. Account holders can delete schedules in the product where available. You may ask us to delete your account or certain information by contacting support@pad19labs.com.
Your choices
You can update account information from your account settings where available. Helpers who want a name removed from a schedule should usually contact the person who created that schedule. You can also request access, correction, export, or deletion of personal information by emailing privacy@pad19labs.com. We may need to verify your request before acting on it.
Children
Scheduled Help account creation is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact privacy@pad19labs.com.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect account information, passwords, payment-related records, and service operations. Schedule pages are public by design, so please use care when deciding what to include on a scheduling page.
International users
Scheduled Help is operated from the United States. If you use the service from outside the United States, your information may be processed in the United States and other places where our service providers operate.
Changes to this policy
We may update this policy from time to time. If changes are material, we will take reasonable steps to notify users, such as posting the updated policy on scheduled.help or sending a service notice.
Contact
For privacy requests, email privacy@pad19labs.com. For general support, email support@pad19labs.com.